Frequently Asked Questions

Yes! We offer free shipping on orders over $49.99.

How do I Track My Order?

After placing an order on our website, you will receive a confirmation email of the order. After a processing time of 3-5 business days, in which we are getting your order ready, you will receive an additional email containing your package's tracking number. You will easily be able to track the progress of your package using this tracking number.

​

My Item was Stolen or Lost in Transit, how do I Receive a Refund?

As aforementioned, all sales are final and unfortunately, we are not responsible for lost or stolen items. Once orders have left TruJiNaki Vogue, the package is in the care of the postal handler. Customers must submit a claim directly to the courier and follow their guidelines. USPS recommends waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
USPS customer service: 1-800-275-8777

​

​

My Item Arrived Damaged, What Should I do?

At TruJiNaki Vogue, we strive for excellence in all we do, and sometimes these unfortunate incidents may be unavoidable during transit.  

What to do if you receive a damaged product:

1. Be sure to make your claim within 48 hours of receiving your package

2. Send a clear picture of the damages to our official business email, trujinakivogue@gmail.com or any of our official social platforms.

3. Include your order number from your confirmation email to expedite the replacement process. 

4. Give 48 hours for us to file a claim with the postal carrier. Once it is approved. we will send you a brand-new product of the same style.

​

Please note USPS claims take longer to process and that there could be a limited variation of the product.

​